Birthday Time Off
It’s a special birthday year so I’m taking a few days away from the desk now my updates have been done, to enjoy some local sun without thinking about work.
I’ll be back behind the mahoosive printer, printing again from Friday the 18th (which is still in my 7-10 day printing turn around times)
We have done as many tests as we can on the new systems we had to update over the last week, so you should now be able to use other various methods of checking out now too, not just regular card and paypal.
Thank you for your patience while we had to do some big changes this last week.
SOON once we have worked out the new look, we will be giving the whole website a fresh new feel with better search options, and generally better navigation so you can find the stickers you want that much quicker.
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NEW GPSR REGULATIONS and how it will currently affect what you want to buy from Owl and Brolly if you are in the EU and NI – the details are here.
https://owlandbrolly.com/gpsr-eu-ni-sales/
GENERAL WALL STICKER PROCESSING TIMES
Please allow 7-10 working days for your stickers to be printed, cured, prepared and packed. This is the longest time they could take, to allow for a printer issue should one arise, normally turn around is just over one week.
Two postal drops using Royal Mail are done each week, small post boxed sized orders will normally be posted more frequently unless they need a proof of postage.
Orders are sent out either using Second Class, Tracked or Special Delivery depending on the cost of the item purchased and the timescale of dispatch.
You will receive a completed conformation once your order is in the post so do check your spam box.
This also applies if I need to contact you to confirm anything about your order, at which point I will normally confirm a question request via a text message.
POSTAL STRIKES & POSTAGE DELAYS
Some areas of the country still only receive Royal Mail post once a week, as well as staff shortages and post delays causing issues.
This MAY create delays with postage that are completely out of my hands, especially when combined with using second class postage.
Please feel free to get in touch either via email or on FB messenger at the Owl and Brolly page https://www.facebook.com/OwlandBrolly/
I shall update this information as soon as any more details occur. This can change daily re postoffice, couriers, or any other factor than can cause delays.
Sue x