CHRISTMAS DELIVERY
Orders after the 12th December may not arrive in time for Christmas, due to delays with Royal Mail in many areas, which is completely out of my hands.
I’m bumping up to first class postage where possible, but after this they will revert to the postage paid if it is the free included postage (normally a second class stamp).
Opening times for O&B over Christmas:
I will be here, printing and sending right up to the 23rd December, and open again the day after Boxing Day.
If you are ordering something but know you may not be there over the Christmas period, feel free to tell me a date at which I can send it once you are home in the checkout notes at the time of ordering.
I would like to say thank you for all your support this year, and all the purchases that have been made.
Wishing you a very Happy Christmas.
Sue x
NEW GPSR REGULATIONS and how it will currently affect what you want to buy from Owl and Brolly if you are in the EU and NI – the details are here.
https://owlandbrolly.com/gpsr-eu-ni-sales/
GENERAL WALL STICKER PROCESSING TIMES
Please allow 7-10 working days for your stickers to be printed, cured, prepared and packed. This is the longest time they could take, to allow for a printer issue should one arise, normally turn around is just over one week.
Two postal drops using Royal Mail are done each week, small post boxed sized orders will normally be posted more frequently unless they need a proof of postage.
Orders are sent out either using Second Class, Tracked or Special Delivery depending on the cost of the item purchased and the timescale of dispatch.
You will receive a completed conformation once your order is in the post so do check your spam box.
This also applies if I need to contact you to confirm anything about your order, at which point I will normally confirm a question request via a text message.
POSTAL STRIKES & POSTAGE DELAYS
Some areas of the country still only receive Royal Mail post once a week, as well as staff shortages and post delays causing issues.
This MAY create delays with postage that are completely out of my hands, especially when combined with using second class postage.
Please feel free to get in touch either via email or on FB messenger at the Owl and Brolly page https://www.facebook.com/OwlandBrolly/
I shall update this information as soon as any more details occur. This can change daily re postoffice, couriers, or any other factor than can cause delays.
Sue x