Latest News, Processing Times & Christmas Update

**Christmas times update**

Items ordered on the website after 10th December will be posted as per the times scale set out below (7 – 10 working days processing time) , but due to the Royal Mail staff working with a reduced work force due to covid, and the inundation of Christmas post, they are experiencing large delays in some areas of the country.

I cannot guarantee anything you order after the 10th December, to get to you by Christmas. If your order is not intended for Christmas then they are going to be processed as normal, except for the two weeks from the 22nd December – 5th January, while Owl and Brolly closes for it’s Christmas break. Orders will then be posted out the week commencing the 11th as per normal processing times

Let me just take this opportunity to wish you a happy and safe Christmas, with those you are able to spend this time with, and thank you for your support during this most unusually hard year

Sue x


*Ongoing*
Update regarding posting of the wall stickers during COVID-19

Due to COVID-19 the postal times for each listing has changed. I will only be able to make one post office drop every 7 – 10 days in stead of every few days. This will affect the turn around time that you will receive your products.
I shall be upgrading to a signed for service on most of the range in the hope they will be processed quicker than standard parcels. This is no additional cost to you at this point, but the post office are suffering huge delays in their processing times, as they are short staffed. This has meant that they are having to prioritising mail.

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During this time, I will be aiming to use a postal service once a week only, unless the items ordered are small post box sized in which case they can be printed and posted when needed.

This is because I do not wish to be stood in an enclosed space of the post office at this time, for longer than needed, and to comply with the governments out for essential journeys mandate.

Delays in postage time with therefore be different across my entire range from the regular 7 – 10 working says as stated on each listing. 

The postal staff at Royal Mail are working with reduced staff in their processing centres and so are prioritising mail. This is completely out of my hands and delays will be inevitable at this time.

I am constantly using hand sanitiser and hand washing between packing each order. Please note that once they leave me, I do not know who will be handling the post before it arrives at your doorstep. 

It is advised that you take your parcel to a safe undisturbed place in your home, still in a dry and medium temperature environment, and leave it for at least 3 days before opening the contents.

The virus can live on specific surfaces for an amount of time and Owl and Brolly cannot be held responsible for any consequences resulting from ordering at this time.

Please feel free to get in touch either via email or on FB messenger at the Owl and Brolly page https://www.facebook.com/OwlandBrolly/

I shall update this information as soon as any more details occur. This can change daily re postoffice, or any other factor than can cause delays.